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Frequently Asked Questions

Ordering

Yes, you can easily reorder any previous purchase. Simply go to the My Orders page and click the Repeat Order button next to the desired order. You will be redirected to the checkout page where you can confirm your shipping details and complete the payment again.

If you're looking for a product that isn't listed, feel free to contact us. We’re always expanding our catalog and will do our best to include the medication you're searching for.

Yes! We have a loyalty program with four levels based on your total paid order history:

🥈 SILVER – $300+: 15% discount
🥇 GOLD – $500+: 20% discount
💎 PLATINUM – $1000+: 25% discount
👑 VIP – $2000+: 30% discount

The discount is applied automatically on checkout. You can view your current level in your My Orders dashboard.

Payment

We currently accept:
💳 Credit and debit cards
🪙 Cryptocurrencies (Bitcoin, USDT, and more)
💶 SEPA bank transfers (EU only)

Note: Available methods may vary based on your country and time of purchase.

We accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, and Maestro.

Your card will be charged only after your order is successfully submitted and accepted by our billing system.

Make sure your card details are correct, sufficient funds are available, and your bank supports international or online transactions.

Yes. We use SSL encryption (HTTPS) to protect all transactions. Your data is transmitted securely and never shared.

We’re committed to protecting your data. All customer information is handled securely. See our Privacy Policy page for full details.

Shipping & Delivery

We offer:
✈️ Airmail – 2–3 weeks
🚚 EMS Courier – 5–7 business days

Tracking is available for most orders.

Yes, we ship worldwide. If you're unsure, please contact us before placing an order.

Airmail takes 2–3 weeks. EMS Courier arrives in 5–7 business days. Delays can happen due to customs or local postal service.

Courier deliveries require a signature. Airmail may be delivered without one, depending on your country.

Yes. EMS orders include full tracking. Airmail may be trackable depending on the destination country. Tracking info is emailed once shipped.

Delays at customs are rare but possible. Contact us if your order is late and we’ll assist or resend if necessary.

If your order is lost or damaged, we’ll reship it free of charge or issue a refund. Just contact our support team.

Technical & Account

Check your spam folder and ensure your email address was correct. If not received, contact support to resend it.

You may cancel your order before it is shipped. Once dispatched, cancellations are no longer possible.

SSL encryption (HTTPS) secures your data during checkout. Look for the lock icon in your browser address bar.

Yes. You must be 18 years or older to place an order. We do not serve minors.

Insurance protects against lost or undelivered packages. If your order is lost, we’ll reship it. Insurance fees are non-refundable.

Medications & Products

We offer both. Generic medications contain the same active ingredients as branded ones but are much more affordable.

Generic medications have the same effect and composition as branded ones, just under a different name and packaging.

Due to trademark laws, generics can't copy the shape or color of branded pills. The composition remains the same.

We buy directly from licensed manufacturers, avoid branding costs, and ship efficiently. This allows us to offer much lower prices.

Our medications are manufactured in India and approved by the Indian FDA for export. They follow strict quality standards.

You can find the full list of medications on our Products page. We do not sell controlled substances.

Soft Tabs dissolve under the tongue and work faster. Regular Tabs take longer and may be affected by food or alcohol.

Products are packed in blister strips (10 pills per pack). Large orders may arrive in multiple discreet envelopes.

Large orders may be split into separate shipments. Wait a few more days or contact support if missing.