Shipping
🌍 Do you deliver to all countries?
Yes, we ship worldwide. You can place orders for the products you need from anywhere in the world.
⏱️ When can I expect to receive my order and what are the shipping costs?
Shipping costs are calculated automatically. After adding the product(s) to your Shopping Cart, select the delivery method, and the shipping cost will be displayed automatically. Shipping rates are not dependent on the size of your order.
| Shipping Method | Delivery Time | Tracking Number | Price | Free Shipping |
|---|---|---|---|---|
| AIRMAIL | 2–6 weeks | Available in 2 days | $14.95 | $150+ |
| EMS | 1–2 weeks | Available in 2 days | $29.95 | $200+ |
📦 What if my order arrives damaged or goes missing?
In case of a damaged package or a missing order, please contact us. We will investigate the issue and provide a suitable solution.
✏️ Can I update my shipping address after placing an order?
Yes, you can modify your shipping address within 24 hours of placing your order. Simply contact our Customer Support Service via the Contact Us form or by phone. Please note that we are unable to issue refunds or resend orders if delivery fails due to an incorrect address provided by the customer.
🔁 Will I have to pay an extra fee if you reship my order?
We offer free reshipment in the following cases: - You paid for delivery insurance. - The selected product is unavailable. - The shipping method is temporarily unavailable. - Incorrect or damaged products were delivered (photo evidence required). - The product is ineffective (photo evidence required). - You did not receive the package within the specified delivery time. - The sender shipped the order to the wrong address. - Partial delivery failure (photo evidence required). - The product has expired or will expire soon (photo evidence required).
⚠️ Can customs cause delays or problems?
Yes, sometimes customs may delay or block a package. This is beyond our control. Please contact us, and we’ll help resolve the issue individually.